RETURNS & EXCHANGES

30 Day Guarantee on items purchased from ozerkbilgisayar.com

Need to return or exchange a product recently purchased on ozerkbilgisayar.com?  No Problem.  ozerkbilgisayar.com offers a 30 day money back guarantee intended to give you peace of mind when purchasing directly from ozerkbilgisayar.com.

If you aren’t satisfied with your purchase, or need to exchange for a different size, color or style, you can return your new and unused product purchased from ozerkbilgisayar.com, in its original packaging, within 30 days of the date you received your order.  We will be happy to exchange for the correct item, or refund your purchase price less any return shipping costs.

In order to receive an exchange or refund, send us a copy of your tracking at [email protected] to expedite your return.

Purchases made between November 15, 2024 and December 31, 2024 qualify for extended exchange and return window of 60 days. Return shipping will be FREE for orders made during this period. ozerkbilgisayar will send a shipping label via email during the returns process.

*some exclusions may apply, see “Exclusions” below*

 

TO RETURN MERCHANDISE FOR REFUND UNDER OUR 30 DAY MONEY BACK GUARANTEE:

    1. First, please ensure that your product is in new and unused condition, in the original packaging, with the tags attached, and was received within the last 30 Days.
    2. Visit our Returns portal with your email and order number.
    3. Our customer service team will then follow up with you within two business days with an email containing a Return Authorization Number, return instructions, and the return shipping address. Once we receive your item(s), please allow us two full business days to process your return and refund your account. We will notify you when your return has been processed and your money has been refunded (please allow for up to 14 business days for the transaction to post to your account in some cases). 
    4.  In order to receive a full refund, please send us a copy of your tracking at [email protected] to expedite your return.

Please Note: All costs associated with returning product under this guarantee are the responsibility of the purchaser, unless otherwise stated by ozerkbilgisayar during promotional periods. When returning items, please be sure to use a traceable method and retain proof of postage paid and tracking number, unless pre paid shipping label is provided by ozerkbilgisayar.

 

RESTOCKING FEES?

All items returned for refund must be new and unused condition, in the original packaging and have all of the applicable tags attached in order to receive the full purchase price. Any returned merchandise that does not meet these requirements may either be assessed a 20% restocking fee to be applied to the refund amount or the return may be refused and shipped back to the purchaser at the purchaser’s expense.

 

30 DAY MONEY BACK GUARANTEE EXCLUSIONS

Closeout products are excluded from this 30 Day Money Back Guarantee. They will be clearly marked as "Outlet", "Clearance", or "Closeout” on the website. ozerkbilgisayar Motorcycle Gear is only available for returns for store credit or full refund. No exchanges can be made on motorcycle gear. Gift cards are non-refundable.